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• Customer Account: Managing Users and Permissions

  For easier service management, you have the option of assigning user sub-accounts to your main account in Customer Administration.
• SSH

  SSH (Secure Shell) is a protocol for encrypted communication between two devices within a computer network. SSH can be used to control the command line or to send data from one device to another, for example, to copy files from a computer to a server.
• Rack Housing

  ... 1U being 1.75 inches ...

  Rack housing is a kind of server housing where a company uses an entire rack (or a significant part of it) for its servers in a data centre. Enterprises with many servers and technologies, such as routers or switches, mostly use this service.
• Statistics Generated in Customer Administration

  ... in GiB (1 GiB ...

  In Customer Administration, there are reports and diagrams of servers and routes traffic. In this guide we explain all about this data and where to find it.
• Port Description From MasterDC Security Alerts

  MasterDC’s automated monitoring system delivers security alerts to customers. This is a description of the individual ports and protocols listed in the notifications.
• Editing a Hosts File on Windows, Linux, and macOS

  ... IP address 127.0.0.1 (an ...

  The hosts file is used to map IP addresses to hostnames. It can also be used to block access to various websites or connections to certain servers. This tutorial describes how to edit the file.
• IOPS

  ... to this calculation: 1/(0.003+0.002) = ...

  IOPS is an abbreviation for “input/output operations per second”, which indicates how many input and output requests a device can process per second. IOPS is typically measured, for example, for SSDs or more complex data storage.
• Apache

  An Apache HTTP server is a program running on a server connected to an internet network that delivers individual web pages to browsers. This widely used web server is open-source software, making it available to everyone for free.
• Status Page MasterDC: Information About Data Centre Element Conditions

  ... green (code 1), blue ...

  The Status Page is a communication tool through which we inform our clients about all events that affect individual elements of our data centres’ infrastructure, technologies, and customer services.
• Where To Find Server, Port, and Power Supply Information

  Instructions on finding all the device specifications, including the server ports, location, IP addresses, etc. in MasterDC Customer Administration.
• Password Sharing within MasterDC

  Share passwords with our employees securely via a module in Customer Administration. This guide describes how to do it.
• Radware DefensePro: Reports and Statistics

  ... in Table 1. Attack Status ...

  In Customer Administration, you will find reports, characteristics, and statistics of DoS and DDoS attacks that Radware DefensePro blocked, providing a network protection solution. This document describes this section of the customer system and explains items and values of attack specifications detected by behavioural traffic analysis.
• Description of Network Connection Lines and Data Plans

  ... certain speed: 1, 10, ...

  Technologies located in MasterDC data centres are connected to the internet via connectivity lines. In this article, you can find an overview of the lines and a description of the data plans.
• Housing – Service Manual

  ... 805 (Option 1 for ...

  Server and Rackhousing service provides space where customers can place their servers or racks. This manual will guide you through the first steps in the data centre and how to proceed when importing your technology to MasterDC Brno or Prague.
• Dedicated Server – Service Manual

  ... 805 (Option 1 for ...

  A Dedicated Server is a physical server leased to a single customer for their web projects, databases, emails and other applications. This manual contains information about the entire lifecycle of the service, from ordering to running the service and troubleshooting.
• Virtual Server (VPS) – Service Manual

  ... 805 (Option 1 for ...

  VPS, or Virtual Private Servers, are emulated machines running on the physical hardware. The manual contains information about the entire lifecycle of the service, from ordering to running the service and troubleshooting.
• Cloud Hosting – Service Manual

  ... 805 (Option 1 for ...

  This manual contains all of the information about Cloud Hosting. It will take you through the first steps in Customer Administration and explain how to log in to the vCloud Director Control Panel, where you can manage your cloud.
• Connecting a Device to the MasterDC Hosting Network

  This description applies to the default port configuration unless other settings, higher MAC address counts, or the use of a spanning tree is agreed upon.
• Specification of Power Supply Connections in MasterDC Data Centres

  ... Per Server: 1 x ...

  The manual specifies the different types of power supply connection in MasterDC data centres for technologies according to the ordered services. In both MasterDC datacentres (Prague, Brno) there are two independent and completely separate power supply branches.
• Private Backup – Connection to Backup Space

  ... the following output: 81.31.35.252:3260,1 iqn.2019-03.cz.master:backup17.bcp-id-7894 ...

  This document explains how to connect to the backup space while using the Private Backup service. Customers can purchase private backup to all MasterDC services in both data centres (Prague and Brno).
• Troubleshooting Connectivity Issues To or From MasterDC

  ... head -n 1 The Path ...

  This document describes how to troubleshoot connectivity issues to or from our MasterDC data centres and what steps and actions to take before reporting a problem.
• MasterDC DNS Resolvers

  IP of DNS resolvers in the MasterDC network.
• MasterDC Data Centre Facilities and Technologies

  ... Conditioning Stulz, circuit 3-1, power ...

  A description of the physical security of MasterDC data centres and the available racks, including information on access and options for importing technology into the data centres, plus details on connectivity, power, and cooling.
• Managed DNS and DNSSEC

  MasterDC customers can use our DNS servers to manage their domain names. In this document you will find the IP addresses of these DNS servers and instructions for setting up and managing them in the web interface.
• MasterDC Speed Test Servers

  MasterDC Speedtest Servers for Brno and Prague.
• KVM over IP

  ... use, e.g., kvm[1-7].master.cz (Kovoterm, ...

  KVM over IP is an interface that can be connected from anywhere over the internet to access the device remotely. The manual summarizes the hardware requirements and connection procedure.
• Extending or Deactivating Services

  A brief overview how to proceed when changing service parameters or switching to another service.
• Billing and Warranty Claim Process

  ... 1028/10, Prague 1 Billing Problems The ...

  Overview of the billing and available tariffs of MasterDC services. The last section also provides information on how to deal with incorrect billing or any service complaints.